As part of efforts to improve its services in Abuja and the contiguous States of Kogi, Nasarawa and Niger, the Abuja Electricity Distribution Company (AEDC) has procured 30,000 meters to add to the 79,000 already installed, while a contract is in the works for 60,000 more.
Managing Director of the firm, Mr. Ernest Mupwaya, said the procurement is to support its mass metering project adding that AEDC has completed mass metering of all large power users, also referred to as maximum demand (MD) customers.
Other efforts to improve services, according to him, include: reprofiling and training all customer facing employees to make them customer-centric. So far, 450 out of 1500 are already trained;
*deploying business information system to give visibility on performance and response times at all levels;
*deployment of modern vending system and e-payment solutions such that AEDC customers can procure electricity using a smart phone or a computer from the comfort of their homes.
He added that a 24/7 call center has been set up so that all complaints received through the facility are tackled and resolved at a 97% rate.
The AEDC, he said, is also conducting a business process re-engineering adding that over over 150 archaic processes are being replaced by best operating practices within the next six months.
He said further: “We have procured and deployed over 120 vehicles and 130 motor bikes to improve mobility.
“We have commenced campaigns to enhance safety in communities through road shows, radio and TV programmes. We are also targeting school children to teach them about safety and we are donating up to 50,000 exercise books that have safety tips on their covers to pupils to build safety consciousness in the next generation.
“We have commenced customer enumeration to sanitize the customer data base, collect emails, phone numbers and GPS positions and link between customers and the network supplying them in order to facilitate future smart and proactive communication.
“There’s a lot to be done and we are collaborating and partnering with various stakeholders, including the media, in the area of information dissemination to help accelerate the transformation process. We are fully committed to making visible transformation to win the hearts and minds of our customers as part of our business sustainability strategy.”